For orders from municipalities, government agencies, school systems and businesses (listed favorably with Dunn and Bradstreet), freight will be prepaid and added to the invoice in accordance with Wabash Valley’s standard freight rate chart. For orders that are to be prepaid, please contact our Sales Department for a firm freight quote before sending your prepaid order. Products are shipped unassembled to keep shipping costs at a minimum.
Within the United States, F.O.B. Silver Lake, IN. For exports (overseas shipments), typically shipments are EXW (Ex Works Factory) Silver Lake, IN, USA. Consult our Export Sales Department for special terms and desired arrangements. Ocean and air freight options are available.
All claims for concealed loss or damage to product should be reported immediately to our Customer Service Department. All claims for product damage and shortage via common carrier must be promptly made by consignee (customer) direct to Wabash Valley’s Customer Service Department. When reporting damage, be sure to hold all containers and packing materials for inspection (claims should be filed within 10 days of receipt of shipment).