: WabashValleyQuote | Terms of Business

Terms of Business

BUSINESS HOURS

Sales and Customer Service is open from 8:00 AM - 4:30 PM (EST) Monday - Friday. Please contact us at 1-800-253-8619 with any questions.

INVOICE TERMS

Net 30 days. Finance charge of 1.5% per month or maximum allowable by law will be added to past due balance.

OPEN ACCOUNT

Credit terms are available to municipalities, government agencies, school systems and businesses (with prior approved credit). To establish credit, your organization must have a satisfactory rating with Dunn and Bradstreet. Alternatively, three credit references are required, and an order may be booked upon completion of credit investigation. To establish credit, your initial order must total at least $500.00. Prepayment may be required for any order at Wabash Valley’s sole discretion.

METHODS OF PAYMENT

MasterCard, Visa, American Express, Money order, Checks. Sorry, no C.O.D. orders.

PRICES

We strive to keep our prices as low as possible. However, due to unexpected increases, our published prices are subject to change without notice. All prices are in U.S. dollars.

GSA CONTRACT

Available for Federal Government and Agency Accounts on many items. Call our Sales Department for information.

SALES TAX

Will be added to the invoice, except when a tax-exempt certificate is furnished.

FREIGHT CHARGES

For orders from municipalities, government agencies, school systems and businesses (listed favorably with Dunn and Bradstreet), freight will be prepaid and added to the invoice in accordance with Wabash Valley’s standard freight rate chart. For orders that are to be prepaid, please contact our Sales Department for a firm freight quote before sending your prepaid order. Products are shipped unassembled to keep shipping costs at a minimum.

WEIGHTS

Shown as approximate, and include packing materials.

DELIVERY TERMS

Within the United States, F.O.B. Silver Lake, IN. For exports (overseas shipments), typically shipments are EXW (Ex Works Factory) Silver Lake, IN, USA. Consult our Export Sales Department for special terms and desired arrangements. Ocean and air freight options are available.

However, it is possible to order the tabletop, seats and framework in different colors to achieve that special look or theme. Be sure to specify color selections when ordering. Modifications to our standard colors will be considered on larger projects. Please contact one of our salespeople for information as to availability and prices.

DAMAGE/SHORTAGE CLAIMS

All claims for concealed loss or damage to product should be reported immediately to our Customer Service Department at 1-800-253-8619 or 260-352-2102. All claims for product damage and shortage via common carrier must be promptly made by consignee (customer) direct to Wabash Valley’s Customer Service Department. When reporting damage, be sure to hold all containers and packing materials for inspection (claims should be filed within 15 days of receipt of shipment).

CANCELLATIONS

Only accepted with approval of Wabash Valley Manufacturing.

RETURNS

No merchandise is to be returned without first obtaining written authorization from Wabash Valley Mfg., Inc. Please contact our Customer Service Department at 1-800-253-8619 or 260-352-2102 and advise of invoice number, invoice date and reason for your return. Any authorized merchandise must be carefully packed and in saleable condition to be accepted for return. A 20% re-stocking charge applies on all returned merchandise when error is not the fault of Wabash Valley. All returned merchandise must be shipped insured and freight prepaid.

SPECIFICATIONS/WARRANTY

Consult Wabash Valley’s Sales Department or Customer Service Department for a written copy of our limited warranty and detailed specification sheets on our product line. Wabash Valley has a policy of continuous product improvement and reserves the right to discontinue or change specifications without written notice.

BUY WITH COMPLETE CONFIDENCE

If you are not completely satisfied with any product, call us within 90 days for a refund, exchange or credit. We want your business again and again and are prepared to make you happy—whatever it takes. All measurements in this catalog are for reference only and not installation purposes.

FREIGHT CARRIER INFORMATION

All freight is shipped unassembled via UPS (if able) or common carrier. On all common carrier shipments, the customer is responsible for unloading. Inside delivery is available for an additional charge.

PORTABLE BENCHES AND TABLES

All portable benches and tables must be used on level ground.